Refund Policy

Brite Ranch Refund Policy

At Brite Ranch, we value our customers and strive to deliver exceptional quality, transparency, and service in every interaction. Whether you’re purchasing premium cattle, booking a guided hunting experience, or exploring one of our unique ranch packages, our goal is to ensure your satisfaction and trust from start to finish.

This Refund Policy outlines the terms and conditions regarding refunds, returns, exchanges, cancellations, and credits for all transactions made through britesranch.com, by phone, or in person at our ranch. We encourage every customer to read this document carefully before completing a purchase or booking, as it forms an essential part of your agreement with us.

1. Our Commitment to Fairness and Transparency

At Brite Ranch, integrity is the foundation of our business. We believe that strong customer relationships are built on honesty, respect, and open communication. While we take great pride in providing healthy livestock, authentic ranch experiences, and professional hunting services, we recognize that there may be rare instances where a customer requests a refund or cancellation.

Our refund policy is designed to be both fair to our customers and sustainable for our operations. Managing livestock, land, and bookings involves significant preparation, cost, and care. Therefore, while not all purchases are eligible for refunds, we offer reasonable accommodations when valid issues arise.

2. Refund Eligibility Criteria

Refunds are not automatically granted; they are reviewed and processed based on specific eligibility conditions. Below are the general criteria for refund consideration:

2.1. Livestock Purchases

All livestock sold by Brite Ranch are inspected and guaranteed to be healthy, true to breed, and accurately represented at the time of sale. Refunds may be considered only in the following situations:

  • Verified Health Issue:
    If the animal is found to have a serious health condition not disclosed at the time of sale, as verified by a licensed veterinarian within 48 hours of delivery or pickup.
    Proof of veterinary diagnosis is required.

  • Incorrect Animal Delivered:
    If the animal delivered does not match the agreed purchase details (e.g., wrong identification number, breed, or sex).

  • Transport-Related Death or Injury:
    If an animal is injured or deceased upon arrival due to mishandling by a third-party transporter hired or arranged by Brite Ranch.

Refunds for livestock purchases are processed only after a thorough review of the claim, verification of evidence, and, where applicable, return of the animal or submission of proof of death from a certified veterinarian.

2.2. Hunting and Ranch Experience Bookings

We understand that unexpected changes can occur in travel or personal schedules. However, planning and preparing hunting experiences require resource allocation, staffing, and permits. Therefore:

  • Full Refunds:
    Available only for cancellations made at least 30 days prior to the scheduled hunting or ranch experience date.

  • Partial Refunds:
    Cancellations made 15–29 days before the scheduled date may receive a 50% refund, as part of the cost covers non-recoverable preparation and staffing expenses.

  • No Refunds:
    Cancellations made within 14 days of the experience date are not eligible for a refund. However, at our discretion, we may offer a credit voucher for future bookings within the same season or the next available year.

Weather-related delays, government restrictions, or unforeseen ranch emergencies will result in rescheduling options rather than outright refunds.

3. Deposits and Prepayments

All deposits made to reserve livestock, hunts, or ranch stays are non-refundable unless otherwise stated in a written contract. Deposits secure your specific animal or booking date and prevent us from offering that slot or animal to other customers.

However, deposits may be transferred as credit to future purchases or bookings if cancellation is made within the acceptable timeframe (see Section 2.2). Credit validity lasts for 12 months from the date of issue and can only be used for services or livestock of equal or higher value.

4. Order Cancellations

4.1. Customer-Initiated Cancellations

If you wish to cancel your order, please contact our support team as soon as possible. Cancellations must be submitted in writing via email or through our online contact form to ensure proper documentation.

  • Livestock order cancellations made before shipping arrangements are finalized may be eligible for a partial refund minus a 10% administrative fee.

  • Once transport has begun or pickup has occurred, no refunds can be issued.

4.2. Ranch-Initiated Cancellations

In rare cases, Brite Ranch may cancel an order or booking due to unforeseen circumstances such as extreme weather, animal health emergencies, or operational constraints.
If this occurs, we will offer:

  • A reschedule option, or

  • A full refund of the payment made.

We always aim to communicate cancellations promptly and offer a fair resolution.

5. Refund Processing and Timeframes

If a refund is approved, the process will begin within 5–10 business days of confirmation. Refunds are issued through the same payment method used for the original transaction, unless otherwise requested.

Please note:

  • Credit card refunds may take 3–7 business days to reflect on your account.

  • Bank transfer refunds may take up to 10 business days depending on your institution.

  • Refunds made via check or cash will require written acknowledgment upon receipt.

All refunds are issued in USD and exclude any bank transfer, shipping, or transaction fees.

6. Non-Refundable Circumstances

Certain circumstances fall outside the scope of our refund policy, including but not limited to:

  • Change of mind after purchase or booking.

  • Failure to care for the animal according to recommended standards.

  • Buyer negligence resulting in injury, illness, or loss.

  • Cancellations made outside the eligible refund timeframe.

  • Deposits and booking fees.

  • Third-party transport issues not arranged by Brite Ranch.

  • Weather-related disruptions or travel restrictions beyond our control.

7. Shipping, Transport, and Handling Fees

Shipping and transport fees are non-refundable once the service is initiated. Customers are responsible for confirming all delivery details before shipment.

If a delivery must be rescheduled or redirected after dispatch, additional fees may apply. We recommend reviewing all delivery terms prior to confirming your order to avoid extra costs or delays.

8. Claims and Documentation Requirements

All refund or replacement claims must be supported by proper documentation. To process your claim efficiently, please provide:

  • Your full name, order number, and date of purchase.

  • A written explanation detailing the issue.

  • Supporting evidence (veterinary reports, photographs, delivery receipts, etc.).

  • Contact information for any involved third-party transporters or veterinarians.

Failure to provide the necessary documentation may delay or invalidate your claim.

9. Dispute Resolution

At Brite Ranch, we are committed to resolving disputes amicably and professionally. Most issues can be resolved quickly through open communication with our customer service team.

If a resolution cannot be reached, disputes will be handled in accordance with applicable Texas State laws. Customers agree to engage in good-faith discussions before pursuing any formal complaint or legal action.

10. Customer Support and Communication

We believe in maintaining direct, responsive communication with our customers. Our support team is available to answer questions, clarify policy terms, and guide you through any refund or cancellation process.

Contact Information:

  • Email: [Insert Official Email]

  • Phone: [Insert Official Number]

  • Office Hours: Monday – Friday, 9 AM – 5 PM CST

Please allow up to 48 hours for an initial response to refund inquiries.

11. Policy Updates

Brite Ranch reserves the right to modify or update this Refund Policy at any time without prior notice. Updates will be published on our official website, and the “Last Updated” date will reflect the latest revision. Customers are encouraged to review the policy periodically to stay informed about any changes.

12. Your Responsibility as a Buyer or Guest

By completing a purchase or booking with Brite Ranch, you acknowledge and agree to the terms outlined in this policy. It is your responsibility to review all information, ask questions, and confirm your understanding of the conditions before finalizing payment.

We take every measure to ensure transparency, fairness, and satisfaction—but your cooperation in communication and timely documentation helps ensure a smooth process for both parties.

13. Commitment to Customer Satisfaction

While we operate within clear refund guidelines, our ultimate goal is your satisfaction. Brite Ranch stands apart through honesty, reliability, and a personal touch in every customer interaction.

If you experience an issue or concern, please reach out. We are committed to finding practical, ethical, and fair solutions—whether that involves replacement, credit, or alternative arrangements.

Your trust matters, and we believe in earning it through consistent integrity, respect, and care.

14. Final Statement

At Brite Ranch, we treat our customers like family and our land like legacy. We know that buying livestock or booking a ranch experience is more than a simple transaction—it’s an investment in quality, authenticity, and partnership.

Our Refund Policy exists to protect both our customers and our operations, ensuring that every decision we make honors fairness, accountability, and transparency. We thank you for choosing Brite Ranch and for being part of a tradition that values trust, hard work, and the spirit of Texas ranching.

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